GreatBlitz FAQ – FAQ Answered

The minimum age to register and play at GreatBlitz is 18 years old. This is an absolute requirement with no exceptions. GreatBlitz conducts age verification as part of the KYC process and any account found to belong to a minor will be closed immediately. We take seriously our responsibility to ensure this platform is used by adults only.

No, each user is only permitted to have one active account only. Opening multiple accounts using the same or different information violates GreatBlitz's Terms and Conditions. This may result in the closure of all related accounts and forfeiture of all accumulated balances and bonuses without notice. If you already have an account and have forgotten your login details, use the "Forgot Password" function or contact our support team.

For KYC verification, you will need to provide:

• Valid identity card (MyKad) or passport – front and back
• Proof of current address not older than 3 months (bank statement, utility bill or official letter)
• Selfie holding your identity document (for certain cases)

All documents must be clear and legible. KYC is only required before your first withdrawal and is typically processed within 24–48 business hours.

Log in to your GreatBlitz account and go to Account Settings → Personal Information. You can update your phone number, email address and password on your own. For name or date of birth changes that conflict with your KYC documents, you will need to contact our support team directly and provide the relevant supporting documents.

GreatBlitz accepts a variety of popular deposit methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay and local debit cards. All deposits are processed instantly with no additional processing fees. Choose the method most convenient for you from the deposit page in your account.

Minimum deposit at GreatBlitz is RM10 — accessible for players at all levels. The maximum deposit limit varies by payment method. For DuitNow and FPX, the daily limit follows the limit set by your bank. For e-wallets, the limit follows the maximum balance of the respective e-wallet account.

Deposits are usually credited instantly. If the amount has been deducted but your balance has not increased after 15 minutes, please save proof of the transaction (screenshot of your bank statement or e-wallet receipt) and contact the GreatBlitz support team via 24/7 live chat. Provide the following details: transaction reference number, amount, date and time, and the payment method used. Our team will review and resolve the issue within 1–3 working hours.

GreatBlitz does not charge any processing fees for deposits. The full amount you enter will be credited directly to your account balance. However, third-party payment providers such as banks or e-wallets may apply their own charges — please check with the relevant provider if needed.

GreatBlitz processes withdrawals quickly. Estimated timeframes by method:

• DuitNow & e-wallets: 15 minutes to 1 hour
• Bank transfer (FPX): 1–24 working hours
• First withdrawal (before KYC is completed): 24–48 hours

Withdrawal requests submitted on weekends or public holidays may be processed on the next business day.

Minimum withdrawal is RM30. The maximum daily withdrawal limit is RM10,000 for standard accounts and can be increased for VIP members. For withdrawals exceeding RM5,000, additional verification may be required to comply with our standard security procedures.

There are several reasons a withdrawal may be declined:

• KYC not completed or submitted documents are incomplete
• Bonus wagering requirements have not been fully met
• Withdrawal method differs from the original deposit method (for certain methods)
• Account has suspicious activity under investigation
• Daily withdrawal limit has been reached

If your request is rejected, GreatBlitz will send a notification with a clear reason. Contact support if you need further clarification.

No. For security and legal compliance, GreatBlitz only processes withdrawals to a bank account or e-wallet registered under the same name with your GreatBlitz account. This is standard procedure adopted by all financial platforms to prevent fraud and money laundering.

New GreatBlitz members are eligible to receive welcome bonus package of up to RM888 which includes a 100% first deposit bonus up to RM388, a 50% second deposit bonus up to RM288, 50 free spins on selected slots, and weekly cashback of up to 10%. Bonuses are credited automatically after your first deposit with no promo code required.

Wagering requirements refer to the minimum amount you need to wager using bonus funds before they can be converted to withdrawable cash. For example, if you receive a RM100 bonus with a 25x wagering requirement, you need to place bets totalling RM2,500 (RM100 × 25) before you can withdraw those bonus funds. This requirement must be met within 30 days from the date the bonus is credited.

Yes, you are entitled to decline any bonus if you are not comfortable with the attached terms. Contact the GreatBlitz support team before or during a deposit to state your intention to opt out of the related bonus. Some experienced players prefer playing without bonuses to avoid wagering requirements.

Absolutely! GreatBlitz offers a wide range of ongoing promotions for all members, including:

• Weekly cashback up to 10% of net losses
• Deposit reload bonus every week
• Daily promotions – free spins, lucky draws, and more
• Referral bonus RM30 for every friend you refer
• Exclusive rewards for VIP member

Log in daily and check the Promotions section in your account for the latest offers.

GreatBlitz offers over 1,000 games including:

• Video Slots – hundreds of titles from the world's leading providers
• Live Casino – Baccarat, Blackjack, Roulette, and more with real dealers
• Sports Betting – football, basketball, tennis, and other popular sports
• Bingo – a variety of fun bingo variants
• Table Games – Poker, Sicbo, and more

Yes. All slot games and table games at GreatBlitz use Independently certified Random Number Generator (RNG) by third-party audit bodies. This ensures every spin and game outcome is fair, random, and cannot be manipulated. Live Casino results are determined physically by real dealers in real time.

Some slot games at GreatBlitz are available in free demo mode for logged-in members. Demo mode lets you explore games, understand mechanics, and discover bonus features without using real money. However, winnings in demo mode cannot be withdrawn — to win real money, you must play using your actual account balance.

Programme GreatBlitz VIP is based on points accumulated automatically through your wagering activity. Every cent you wager contributes VIP points, and when you reach a certain threshold, you advance to a higher VIP tier. There are several tiers — from Bronze to Diamond — each offering increasingly exclusive benefits such as higher cashback, greater deposit and withdrawal limits, and a personal account manager.

GreatBlitz VIP members enjoy a range of exclusive privileges not available to regular members:

• Higher cashback rates – up to 20% for the highest tier
• Higher daily withdrawal limit
• Priority withdrawals processed faster
• Exclusive level-up bonus
• Access to exclusive VIP Live Casino tables
• Dedicated personal account manager available 24/7
• Special birthday gifts and vouchers

GreatBlitz uses multiple layers of security to protect your data:

• 256-bit SSL encryption for all communication between your browser and our servers
• Two-factor authentication (2FA) options to log in
• Account activity monitoring in real time to detect suspicious activity
• User funds are kept separate from the company's operating funds
• Strict privacy policy – your data is not sold to third parties

For full details, see Privacy Policy ours.

Log in to your GreatBlitz account and go to Settings → Security → Two-Factor Authentication. Choose your 2FA method – either an OTP code via SMS to your registered phone number or an authenticator app (Google Authenticator / Authy). Follow the steps shown to complete setup in under 2 minutes. We strongly recommends all users activate 2FA for stronger account security.

Take immediate action in this order:

• Change your password immediately
• Log out of all devices via Settings → Security → Log Out All Devices
• Check your login history and transaction history for any unrecognised activity
• Contact the GreatBlitz support team via live chat to report an incident and request an immediate investigation

GreatBlitz will never ask for your password or OTP via any channel. Anyone claiming to be GreatBlitz and requesting such information is a scammer.

GreatBlitz provides a range of self-control tools accessible for free from your account:

• Deposit limit – daily, weekly, or monthly
• Loss limit – automatically stops when the limit is reached
• Play time limit – alerts and automatic stops
• Temporary pause – 24 hours to 1 month
• Self-exclusion – 6 months to permanent

Learn more on the Responsible Gaming ours.